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Patient Centricity

  • Commit to ‘best outcomes and experience’ for our patients.
  • Treat patients and their caregivers with compassion, care and understanding.
  • Our patients’ needs will come first


  • Be principled, open and honest..
  • Demonstrate moral courage to speak up and do the right things.
  • Under promise – Over deliver


  • Proactively support each other and operate as one team.
  • Respect and value people at all levels with different opinions, experiences and backgrounds.
  • Put organization needs’ before department / self interest.


  • Accept & correct mistakes if any
  • Be responsible and take pride in our actions.
  • Take initiative and go beyond the call of duty.
  • Deliver commitment and agreement made.


  • Continuously improve and innovate to exceed expectations.
  • Adopt a ‘Yes we can’ attitude.
  • Challenge ourselves to do things perfectly.